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Production Specialist / Customer Service

TMP International LTD. (TallMan.Promo)
193 Lorne Ave. West - Stratford, ON

Job Details

Hourly Rate: $18 - $20 an hour
Job Type: Full-Time (5 Days a Week)
Schedule: Monday to Friday (8:45am-5:00pm)
Location: Stratford, ON
Start Date: As soon as possible

Job Description

Event Marketing & Promotional Products Supplier seeking Production Specialist / Customer Service Representative

Primary Role Responsibilities

  • Apparel Production / Decoration (May Require Lifting Up To 35 lbs)
  • Operating Embroidery Machine
  • Operating Automated Heat Press Machines
  • Preparing Prints & Files For Production
  • Manage & Organize Apparel Production Orders
  • Assist With E-Store Order Management
  • Assist With Shipping & Receiving
  • Assist With Print Production
  • Assist With Laser Engraving & UV Printing
  • Assist With Vehicle Wraps
  • Efficiently Manage Multiple Tasks Under Short Timelines

Secondary Responsibilities

  • Assist With Inbound & Outbound Phones / Directing Calls
  • Assist with Walk-in Clients
  • Assist with Product & Material Purchasing
  • Assist with Processing Payments & Sending Invoices
  • On Site Installations
  • Data Entry & Day to Day Tasks


  • Strong Communication Skills (Verbal & Written)
  • Strong Detail Orientation & Organizational Skills
  • Adaptable & Flexible
  • Respectful & Works Well with Others
  • Strong Computer Skills
  • Goal Oriented and Good Problem-Solving Skills
  • Professional Attitude and Communication
  • Ability to Learn New Products & Clearly Communicate Information to Clients
  • Willing to Learn & Take Initiative
  • Ability to Work Individually & in a Team Setting


  • Customer Service Experience (Preferred)
  • Apparel Production Experience (Bonus)
  • Experience in the Promotional Product Industry (Bonus+)
  • Embroidery Machine Experience (Bonus++)
  • Sewing Machine Experience (Bonus++)